Wholesaling Fine Japanese Papers for Conservation, Art and Craft
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FAQ

About My Order

 

Q. Can I arrange for delivery on a specific date?

For domestic deliveries only, it is possible to fix the date of delivery (within 2 – 5 days after shipment date).

Q. Can I add to my order?

If you would like to add anything to the existing order within 24 hours from the last purchase, please cancel and restart your order from the beginning. After 24 hours have passed, please understand it will be a new order.

Q. Can I place an order by phone or FAX?

As for all products on the website, please place an order online. If you have any special circumstances where you cannot do so, please contact customer support.

Q. How long will it take for out of stock items to be back in stock?

It depends on the product and it is difficult to tell. Please contact us for details.

Q. I haven’t received confirmation of my order.

Please contact customer support

 

About Shipping

Q. What are the shipping charges?

Shipping Fee: It varies by country, area and delivery method. Please check the details at "Estimate Shipping Fee” on the Shopping Cart page.

Q. Approximately when will my order arrive?

It depends on the destination and in the case of domestic deliveries, it normally takes 1 – 3 days after the shipment date.

Q. Which delivery company will you ship my order by?

Fukuyama Transport company is used for all domestic deliveries. EMS is used for most international shipping, except for a few special areas.

 

About Returns and Exchanges

 

Q. Is it possible to return or exchange my order?

In case you receive the goods with damages or discrepancies, please contact us within 3 business days after receipt of the goods and we will arrange the replacement or accept returned goods. Please note that, due to the nature of this product, we will not be able to accept any exchanges or returns because of the customers' personal preferences.

 

Miscellaneous

 

Q.My order arrived without a bill.

Please contact customer support and we will send you the bill in PDF or by fax or mail according to your preferred format.

Q. I have not received a confirmation email regarding my order.

Please contact customer support.

Q. Do you have a brick-and-mortar storefront?

No, we do not have a store.

Q. Can I receive notification when items are back in stock?

If you contact customer support explaining that you would like to purchase something that is currently out-of-stock, we will notify you by email when it comes back in stock.

Q. Can I hold or reserve items?

We are sorry we do not do offer such a service.